FAQ

Which size is best for me?

We recommend selecting the coat size that matches your chest size in inches, for example, if you have a chest size of 40 inches, we would expect that your best fit would be the size 40 coat. For a more detailed guide, and guide on trouser length, see our Sizing Guide.

How can I make a return?

Please login to your account and find the relevant order in your order history. Here you will be able to select the reason for return and send us a returns request. We will then send you a pre-paid returns label, along with instructions on making your return. You can find out more about our returns policy here. Please ensure your coat is unworn, in the original condition, with tags attached. Returns are charged at a flat rate of £3.99.

How long do I have to request a return?

If you wish to return an item, please request your return within 30 days through your account, or by contacting us on our contact form.

I have made my return, when can I expect my refund?

Refunds will be processed once the return item has been received and processed at our warehouse. This usually takes two weeks, but may differ depending on the return courier. In busier periods, your return tracking may register that the item has arrived at our warehouse, but it may take a few days for the coat to be checked by our team, before the refund is signed off. Once the refund is submitted, this may take up to 3 days to appear in your bank account, dependent on your bank. 

Can I make an exchange?

Yes, if you would like to exchange an item, you may request this through your account, or by contacting us on our contact form. Exchanges are subject to a charge of the £3.99 return postage fee plus any difference in item price. The exchange item will be dispatched once we have received the return item at our warehouse.

Do you offer next-day delivery or express delivery?

At checkout you will have the option to purchase next-day delivery. Next-day deliveries will arrive the following day, provided that you make your purchase before 1.00pm. If the purchase is made after 1.00pm, the order may take an additional day to arrive. Orders made on a Friday, must purchase a Saturday delivery before 1.00pm to receive their order on Saturday, later orders, or non-Saturday orders may be dispatched on the following Monday.